关于客户服务自动化，你需要知道的注意事项_TheDosandDon’tsofCustomerServiceAut

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The Dos and Don’ts of Customer Service Automation

In this fast-growing digital age people have little time to make themselves available for grocery shopping or going to the office 10 miles away for work. The 21st-century man has become lazier than ever before as the world continues to grow more digital. This digitalization hasn’t only affected the common man; it has also provided companies the opportunity to serve their customers as efficiently as possible. The need to have an instant solution to anything and everything just a click away has led more companies to opt for automation and replace as much human-customer interaction as possible with artificial intelligence to do this job for them.