关于客户服务自动化，你需要知道的注意事项( 六 )_TheDosandDon’tsofCustomerServiceAut

Hence it is imperative to have a clear list of “Dos and Don’ts of Customer Service Automation” to know how a business can use automated customer service to enhance the customer experience.

因此，我们必须清楚地列出“客户服务自动化的注意事项” ，这样一来企业才能够了解如何使用自动化的客户服务来增强客户体验。

When automating customer service this is what a business should DO

在落实客户服务自动化时，下面是企业应该做的事项：

Have a system to automate FAQs:

FAQ系统自动化：

FAQs are the most common questions that customer asks when they get a hold of a business’ customer representative. Ideally AI should handle the FAQs. Having an automated FAQs section (or a chatbot) that answers these questions efficiently offers enormous benefits to the customer as well as the company as it can resolve customer’s queries quickly and reduce the burden on the customer care team.