关于客户服务自动化，你需要知道的注意事项( 三 )_TheDosandDon’tsofCustomerServiceAut

因此，当我们讨论什么样的客户服务才算是优秀时，我们实际上是在说，我们的客户服务需要具有沟通清晰、响应时间短和跨渠道一致性等优点。客户体验必须是优异的，客户的任何参与行为都必须让他们感觉良好。对于公司而言，与客户的互动应该是一个平稳且合算的过程。

对顾客来说，客户服务系统最重要的因素是什么（从上到下依次为：响应时间短、跨渠道一致性、员工懂行、高效且清晰的沟通、专业、访问渠道多样化）

75% and 55% of customers prefer short response times and cross-channel consistency respectively. Automation has enabled companies to become fast efficient and accessible to their customers.

调查显示，对于客户服务， 75%的客户更喜欢响应时间短，而55%的客户更偏好跨渠道一致性。自动化让公司能够快速高效地为客户提供服务。

In this era companies must stay on their toes at all times to adapt to rapidly changing customer needs and the market trends that shift at a similar pace. Today a business MUST offer exceptional customer experience to remain competitive in the global marketplace. Luckily the smart capabilities of Artificial Intelligence have allowed companies to understand the needs of their customers through each customer interaction while keeping in mind the business goals of the organization. Therefore now businesses recognize AI as a vital ingredient in delivering a memorable experience to the customers.