关于客户服务自动化，你需要知道的注意事项(11)_TheDosandDon’tsofCustomerServiceAut

在每次和客户进行沟通之后，应该有一个可以自动进行更新的知识库。理想情况下，该知识库更新的内容应该包括：客户的位置、身份、购买历史和偏好。这可以让系统更好的满足客户的特定需求，并且帮助管理员对相关内容进行组织管理，并且控制用户的访问行为。

Ask for feedback

要求反馈

Automation is not an easy task. It requires regular testing and working with feedback to make improvements. Asking for feedback makes customers feel valued and helps a business to come up with better ways to serve their customers.

自动化并不是一件容易的事情。它需要定期进行测试，根据反馈进行改进工作。寻求客户的反馈会让客户觉得被重视，并且它还能够帮助企业找到更好的途径为客户提供服务。

While customer service automation promises high profitability increased customer satisfaction and maximum productivity it still cannot be used to handle specific and complex situations. Although AI is a supersmart technology if mishandled it can lead to customer dissatisfaction. So entrepreneurs should be able to differentiate between the tasks that automation can ace and the ones that need human assistance.