关于客户服务自动化，你需要知道的注意事项( 七 )_TheDosandDon’tsofCustomerServiceAut

FAQ是指顾客向客户服务代表寻求帮助时最经常遇到的那些问题。在理想的情况下， AI应该能够处理这些常见问题。如果自动化系统（或者聊天机器人）能够有效地回答这些问题，那么它将同时给客户和公司带来巨大的好处。它可以快速解决客户的问题，同时也将减轻客户服务团队的负担。

Ensure automated follow-ups

确保自动跟进

It often takes more than one encounter to convert a potential customer into a paying customer. Therefore follow-up skills are critical for successful sales. However the art of following up is not for everyone. Many find it boring and tedious. Besides a follow-up is more effective when it’s done more quickly as leads can dry up within hours if not minutes. The automated follow-up system takes care of this issue by automatically following up with potential and paying customers with little to no work on your part. They also play a pivotal role in enhancing the CX by sending Customer Service Survey after every customer interaction which reveals the gaps in the service.